Arrival: 09/25/2019
Departure: 09/27/2019
Address: 1471 East Brooks Road, Memphis, TN
Mrs. Carolyn was very personable when she picked me up from the airport on the shuttle and Mitchell was very personable when he came to lock the safe. All of the housekeeping staff was pleasant when I passed them in the hallways. The King Deluxe room is spacious and has the necessary amenities to be comfortable. If you are tight on cash this is a decent place to stay if you keep your expectations to a minimum. I personally never have to stay at this location again!
I had maintenance to come and look at my dead bolt because it would not latch. While he was there I mentioned to him that the batteries in the safe wasn’t working. He changed the batteries and then I got a call from the front desk. “Ma’am maintenance informed me that you wanted to use the safe there is a fee for that. You have to come down and get a code from us and pay. I had an issue with getting a code from the front desk because it didn’t make sense to me that you would get a code from a 3rd party for a safe!
The next morning I went down to speak to a manager. The manager I encountered on 09/26 at 8:00am was very defensive. I told her what I was told and she explained with an attitude that they would give me a code to unlock the safe and then I could change the code (the safe wasn’t locked when I checked in). Then I inquired about why I had to pay for the safe because I had never paid for the use of a safe before. Again with an attitude she said you pay for a safe at all hotels. I told her I have basically been living in hotels for the last 3 years and I have never paid for a safe. She then said there is always a charge and then they take it off, I have been in this business a long time and I know. I realized I was dealing with someone with limited exposure so I just said ok and walked away.
If that is their policy I don’t have a problem with that, but there was no need for an attitude! Maybe some training should be done in this case so there is an understanding that paying for a safe is not standard practice across all hotels. Some communication training skills wouldn’t hurt either!
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