RENAISSANCE KUALA LUMPUR MALAYSIA



Arrival: 08/12/2017

Departure: 08/16/2017

Address: Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur 50450 Malaysia

I was none too pleased with this hotel upon arrival. First of all even my taxi driver said are all the bellman off? Nobody came to get my bags. The lobby was utter chaos. The reception person that checked me in had no personality & didn't acknowledge my hotel status. I wanted to confirm that I was truly in a remodeled room because reviews said there was a significant difference in the two & he seemed aggravated that I asked. They did FINALLY have someone take my bags which was great considering all All check ins were in the east lobby but the remodeled rooms were in the west.



COMMON AREAS: The East and West lobby areas are beautiful. The gym is by far one of the most well equipped hotel gyms I have ever seen. The ballroom area is very elegant. The restaurants looked very nice but I can't speak to how good the food taste because I never ate at the hotel. This REMODELED ROOM was nothing to write home about. This is not acceptable for a proposed 5 star hotel. Not to mention when you tell me it was remodeled in march I don't expect the tile grout to be filthy like it's been there for 20 years or the handles to be loose and coming off on the tub.




Housekeeping is not good here. There was dust and dirt in a lot of areas that it shouldn't have been. Their linen company is sub-par because I immediately had them change my bed because there was black stuff on everything which is something housekeeping should have caught and never put the sheets on the bed. The same black stuff was on the new sheets but I let it go since I saw those were fresh. The view of the pool was lovely from my room. LOCATION is the main selling point. I was only about a 10 minute walk from the twin towers & 5 to 10 minutes from 2 metro lines (Bukit Nanas & Dang Wangi). I could get to most of the major attractions within 20 minutes using the metro or pay a little extra and get there in 10 using Uber.



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